Business Centre
Business Centre
Welcome to Tranzcript. We pride ourselves in being unique in our service model. Tranzcript was formed by professionals of the industry, whom we provide services to. The end result is the service model which works best for them and now for all our customers. Tranzcript does not believe in a pool of staff which switch every time the customer submits a job. We provide dedicated staff for almost all the areas we cover, so you are assured of the same level of service every time.
Customer Benefits
- Significant cost savings above 60%
- Significant cost savings above 60%
- Personalized Service
- Can release key resources to focus on core activities
- ‘Scale-up’ the project on need basis at a short notice
- Flexibility of working pattern on a 24/7 model
- No staff issues like absenteeism, sickness, overtime pay, Leave etc.
UK Secretary
| Basic Annual Salary (GL) | £22,500 |
| National Insurance | £2,500 |
| Desk, Computer and Rent | £5,000 |
| Total Cost | £30,000 |
| Total Hours 8hrs x 229 Days/yr | 1832 |
| 60% Time working | 1099 |
| Average Cost Per Hour | 27.29 |
| (261 Working days – 24 AL – 8 Public Holiday) | |
Offshore Secretary
| Annual Cost (950pm x 12mnths) | £11,400 |
| National Insurance | £0 |
| Desk, Computer and Rent | £0 |
| Total Cost | £11,400 |
| omparable Cost Phr | £6.22 |
| (No Annual Holidays) |
Typical Mid-Sized Firms In The UK
Challenges
- Slow turnaround times
- Volume flow is highly unpredictable
- Handleling of work based on Priority Levels with Different SLA’s
Solutions
- Offered ab offshore delivery model for meeting the SLA’s
- Provide flexible staffing modelss to be able to absorb the fluctuation in volumes and deliver on quality and turnaround time SLA’s
- Develope and develope a File Tracking System to handle Priorities and monitor TAT
- Cross-Trained the team to Service multiple tasks
Results
- Offshore team with 2FTE’s and is currently at 5FTE’s
- Provide cost saving in excess of 60%
- Consistently achieved turnaround times of 12-24 hours
Security Confidentiality
- Secure Network Access with forced password changes
- Desktop email access restricted with tracking facility
- Independent workgroups with restricted access to resources
- VPN & Firewall protected environment
- Files transfer through FTP Servers
- Physical security 24/7
- Swipe card access to areas of work
- Work Batches are uniquely coded for traceability
- Employee Confidentiality Agreements
Technical Details
- Remotely Connecting to Servers
- Secure Access though VPN
- Secure FTP based Transmissions
- Firewall Protected Environment
- Option to provide hosted documents for access
- Back up of Data at regular intervals
Service Delivery
- Remotely Connecting to Servers
- Secure Access though VPN
- Secure FTP based Transmissions
- Firewall Protected Environment
- Option to provide hosted documents for access
- Back up of Data at regular intervals
Quality Assurance
- Team follows documented process approach signed off by the clients
- Performance Metrics measured as per SLA
- Proof Reading of all documents before uploading to FTP
- Use of Legal Dictionary components for ensuring accuracy
- Customer Feedback Incorporated regularly into the Process as part of continuous process improvement